Appointment Arrival Times
We kindly request that you arrive 15 minutes before your scheduled appointment. This allows our therapists to thoroughly review your medical history to ensure you receive appropriate and safe treatment. It also allows you time to decompress and prepare for your treatment. Returning clients should arrive 10 minutes prior to their scheduled time to allow you to relax and prepare for your treatment
A minimum of 24 hours advance notice is required for cancellation or reschedule of any treatment. Guests who fail to notify us within the 24-hour courtesy window, will be charged the 50 % treatment fee. Credit card information is required for all reservations. Please note that canceled appointments are non-refundable. A 50% non-refundable deposit is required for spa parties.. This deposit is non-refundable and non-transferable. You must cancel 2 weeks prior to your spa party day to avoid the full service charge. However, the deposit is still non-refundable. Any adjustments or changes made to the spa party day must be arranged 1 week prior to the date of services to avoid full service charges. If changes cannot be honored due to scheduling conflict, the guest must honor original schedule.
In appreciation to the staff for outstanding service, gratuities may be given at your discretion. Gift certificates, Spafinder and Spa & wellness can not be accepted for gratuity.
We request you turn off your cell phone before you enter the Spa so you and others can fully enjoy this sanctuary of serenity. If you must make a private call, please contact the front desk and we will make suitable arrangements.
Children and Minors
We love children and would like to provide the best family experience at the spa whenever possible. However, our facility is not setup to accommodate little children. Minors from age 11 to 17 can be treated with parental consent only.
Everyone needs or deserves Massage. If under the age of 18 written consent from the legal guardian must be provided. Legal guardian must be present during the treatment at all times.
Pregnancy massage is a wonderful service for the mother-to-be and helps to relieve the mental and physical stress unique to the expectant mother. However, massage for the expectant mother should not be performed until after the first trimester of pregnancy and WRITTEN PHYSICIANS APPROVAL. Please inform the spa coordinator of your pregnancy when booking your appointment.
If possible, we suggest leaving your jewelry at home, however, if you have brought valuables with you, please make certain that these items are in a safe and secure place as you travel from room to room. Sage Spa is not responsible for lost or stolen items.
Refunds and Exchanges
Unopened items may be returned within 14 days with proof of purchase in order for any exchanges and/or refunds to be given.
A fee of $35 will be charged each time a check returns to our bank
Sage Spa Gift Cards are available in any denomination or can be purchased for a specific service or package. We will be happy to mail out any gift cards purchased over the phone, or print from your computer, or you can simply drop by & pick one up. Gift cards make a great gift. Please note that all gift cards are non-refundable & non-transferable. Sage Spa is not responsible for any lost gift cards. Product purchase and gratuity cannot be added on your gift card. Price of services subject change without notice. Specials/ Packages are not valid with with Sage Spa Gift Cards or SpaFinder/Spaweek and Frederick discount offers.
We accept most major credit cards, personal checks or cash. Returned checks will be charged a service fee. Prices are subject to change at any time.
We aren't a recipient of Visa Gift Cards.
Monthly Specials/ Packages
Monthly specials and packages cannot be split between parties and all services must be completed within the same day. Specials/ Packages are not valid with any offers, discounts, coupons, referral cards or purchase with Sage Spa Gift Cards or SpaFinder/Spaweek.
Product purchases are not valid with any referral cards or Sage Spa gift cards, SpaFinder/ Spaweek.
SpaFinder & SpaWish
We accept Spafinder Wellness 365 Gift Certificates/ SpaWish Cards. These gift cards cannot be combined with any other promotions or discounts. Spafinder/Spawish cards are for regularly priced services only. They are not redeemable on products and gratuity cannot be added on your gift card. Any remaining balance will be printed out as a Sage Spa gift certificate and can be redeemable for spa services only.
Membership services do not roll over to the following month –You will receive 1 monthly service starting the day you join. Your monthly service expires on the last day of the calendar month. If you miss your monthly service, you cannot redeem it the following month
Call Ahead, Hours Subject To Change.